Parts and Service for Your Saab

Over the last few months, many changes have happened with Saab and its related businesses.  We can all agree, from employees to customers, that it has been a challenge to get parts to repair our Saabs in a timely manner.

When Saab Cars North America ceased operations, many questions were raised as to what it meant for parts supply, warranty and repair and service capability.

Speaking from our standpoint at Springman's, the answer was "Not much."  We were still able to service and repair Saab vehicles, order parts for the service department, body shop and counter-sale customers.  We still had the tools to diagnose issues and perform routine maintenance.  Warranty issues were partially resolved when GM stated that they would honor warranties on all Saab cars sold while they still owned the brand.  Anything after was a different story.  We will look at this in another post.

What we did have an issue with was timely delivery of parts from the warehouse in the US that serviced North America.  It could take awhile, sometimes weeks, to have the necessary parts in hand to do even a routine repair or replacement.  Can anyone say 9-3 key?

All that changed when Saab Automobile Parts AB assumed control of the North American operation for distribution of parts.  From immediately filling stock levels in the warehouse to cutting down delivery times, Saab Parts fixed much of what was wrong with the system as it currently was.  Part of the change included signing up dealers and repair facilities as Official Service Centres.  These OSC's are directly linked to Saab Parts North America and we are now able to much more quickly order and receive those much needed items to get your car back on the road.

From a communication from SPNA:

"Some highlights of our parts sourcing activities are out- lined below:

• Allentown fill rate is at 80% and rising, up nearly 30% in 2 weeks.
• Sweden fill rate is at 90% and rising daily.
• Received $2M in air orders (10 shipments).
• Received $2M in sea shipments (14 containers).
• $7M in additional inventory is on order and in transit.
• More inventory is arriving daily.
• Many of the highest demand parts are now in stock.
• Very large order of body panels is scheduled to arrive in September, be sure to place your orders now!

Our network continues to grow. Since opening our doors for business on June 7th, we have signed up 179 OSC’s in the U.S. and Canada. All OSC’s are listed on our website and are searchable in the geo-locator function."

As we can see, things have stabilized and are becoming more solid by the day. Parts for your Saab will be available for a long time to come!

We at Springman's are proud to be able to continue to be the one-stop shop for all your vehicle maintenance, repair and parts needs!  Contact us today!